Answers to Common Questions

Leading up to surgery day…

  • Southpoint Surgery Center will correspond with you several times via phones calls and/or secure text messaging to ensure you are properly prepared for surgery. Please save this number to your mobile phone so you don’t miss any important communication from us. 904-854-4854.
  • Items needed:
    • Clearance from your physician and any special testing required for clearance (i.e. EKG if applicable) must be submitted to Florida Eye Specialists by the due date given to you by the surgical coordinator.
    • On the day of surgery, you must have your government-issued picture ID, insurance card(s) (if applicable).
  • A few days prior to surgery you will receive a call or text with your pre-op and post-op instructions. Please review, sign and submit asap them by following the secure link and instructions.
  • 1-2 days prior to surgery, you will receive your arrival time and a request to confirm. If you do not have your arrival time by the morning before surgery (Friday for Monday surgeries), please call the surgery center at 904-854-4854 that morning. If the time you are given doesn’t work for you, please call your surgeon’s office. They can assist you with a different time (if possible) or reschedule you to another day.
  • You are required to have with you during your visit at the surgery center a responsible adult (“caregiver”) who will get you home and care for you once you are discharged. This can be a hired caregiver or transportation, but you cannot ride home alone using a taxi service. We advise that you have care and do not drive for at least 24 hours after discharge. Details on driving, work and other restrictions will be provided by your surgeon’s office.
  • Please note: You will not be able to have anything to eat or drink after midnight the night before surgery. No exceptions. Instructions regarding taking medications will be provided.

On the day of surgery…

  • After you arrive and sign in, a front desk specialist will meet with you. You will need to have with you: your government-issued picture ID, any pertinent or requested documents/forms, payment for any outstanding balance and your “caregiver” needs to be present.
  • Once registration is complete, you’ll return to the waiting room and a pre-op nurse will come for you as soon as possible.
  • Your ride/caregiver will need to remain on the premises for the entire duration of your surgery. If they prefer to wait in the car, they can do so once you have been taken in to pre-op, but they need to check in the with front desk first to confirm contact information.
  • In pre-op, your nurse will gather information, get IVs and other prep started. You’ll meet with the anesthesiologist and the surgeon. The pre-op process can take an hour or longer.
  • When cleared and ready for surgery, someone from the surgical team will transport you to the operating room or the procedure room. You’ll meet the staff that will be with you throughout the procedure(s) and they will continue to prep you for surgery.
  • Once surgery is finished, you’ll be taken to post-op/PACU where that team will prepare you to go home. Most patients are in recovery for less than 30 mins, but it can range from 10 minutes to 1.5 hours depending on the type of surgery.
  • When ready for discharge, a team member will call or text your ride to come to the side of the building to pick you up under the covered drive-thru (same side as post-office).
  • You will be taken to the car in a wheelchair and we’ll assist in transferring you to the car.

After surgery…

  • You will receive a text (or call) from the surgery center to check on you the day after surgery. Please follow the instructions in the text.
  • Follow all post-operative care instructions that will be provided to you by the surgery center and your surgeon’s office.
  • Resume all medications as instructed by your physicians and your surgeon.
  • You must attend all post-op appointments with your surgeon’s office.
  • If you have any questions regarding post-operative instructions, appointments or medications, please contact your surgeon’s office.

Patient Survey:

  • Southpoint Surgery Center strives to provide the best care and surgical process for all patients and caregivers who visit. We collect post-visit surveys to ensure that we continue to do so and improve where there is opportunity. Please complete and submit the survey to let us know how we did.